Privacy Policy

Last updated: 10 December 2025

This Privacy Policy explains how BOUNCE BACK MEDIA LTD ("we", "us", "our") collects, uses and protects your personal data when you interact with us, including when you visit our website, contact us about video services, or subscribe to updates.

1. Who we are

BOUNCE BACK MEDIA LTD is a company registered in England and Wales with company number 13490479.

Contact details:

Email: darren.bond@bouncebackmedia.uk
Telephone: 0786 116 4651

2. Personal data we collect

We may collect and process the following categories of data:

Contact details – your name, email address, telephone number and social media handles if you contact us.
Business information – your travel agency or business name, logo, branding assets and any copy you provide for your videos.
Order and project details – details about the videos you request, bundles purchased and project notes.
Communication records – emails, messages and notes relating to your enquiries and projects.
Website usage data – basic technical data such as IP address, browser type and pages visited, typically collected via server logs and cookies.
Marketing preferences – your preferences for receiving marketing communications from us, if you choose to subscribe.

3. How we use your data

We use your personal data for the following purposes:

To respond to your enquiries and provide information about our services.
To create, deliver and manage your video projects and bundles.
To issue invoices, process payments (via third-party payment providers) and maintain accounting records.
To send you service-related communications, such as project updates or important notices.
To send occasional marketing updates about new video options or offers, where you have given consent or where we are allowed to do so under applicable law.
To operate, maintain and improve our website and services, including analysing usage and troubleshooting issues.

4. Legal bases for processing

We rely on the following legal bases under UK data protection law:

Contract – where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you (for example, creating and delivering your videos).
Legitimate interests – for legitimate business purposes, such as responding to enquiries, managing projects, maintaining records and improving our services, where these interests are not overridden by your rights.
Consent – where you have given us clear consent (for example, to receive marketing emails). You can withdraw consent at any time.
Legal obligation – where we must process certain information to comply with the law (for example, tax and accounting requirements).

5. Sharing your data

We do not sell your personal data. We may share it with:

Service providers – such as website hosting, email services, cloud storage and payment processors, strictly for the purpose of providing our services.
Professional advisers – such as accountants or legal advisers where reasonably necessary.
Authorities – where required by law, regulation or court order.

Where we use third-party service providers, we take reasonable steps to ensure they protect your data and use it only as instructed.

6. International transfers

Some of our service providers may operate outside the UK or European Economic Area. Where this is the case, we take appropriate steps to ensure that your personal data remains protected, for example by using approved standard contractual clauses or other safeguards as required by law.

7. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. In general:

Project and invoice records may be retained for up to 6–7 years to satisfy legal and tax obligations.
Enquiry emails may be retained for a reasonable period to help us manage repeat enquiries and maintain context.
Marketing contact details are kept until you unsubscribe or we choose to remove them.

8. Your rights

Under UK data protection law, you have certain rights in relation to your personal data, including:

The right to access a copy of your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data in certain circumstances.
The right to restrict or object to processing in certain circumstances.
The right to withdraw consent where processing is based on your consent.
The right to data portability in certain situations.

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before responding to your request.

9. Cookies and website analytics

Our website may use cookies or similar technologies to improve your experience and to understand how the site is used. This can include basic analytics such as page views and referrers. You can usually control cookies through your browser settings. If we implement more advanced tracking in future, we will update this policy and, where required, ask for your consent.

10. Email marketing

If you subscribe to updates, we will use your email address to send occasional news about new video options, bundles or offers. You can unsubscribe at any time by using the link in our emails (if present) or by contacting us directly and asking to be removed.

11. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission or storage can be guaranteed as completely secure.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). More information is available on the ICO website.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we handle your data.